Before placing an order through our store, we recommend carefully researching the product you intend to purchase. You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Unless Item arrived damaged or defective.
Returned items must be in the original packaging along with proof of purchase.
New Items: All new, unused items must meet the following conditions to be eligible for a refund or exchange.
Items must be shipped back within 15 days of the original delivery date.
- and must be in original, unused and brand-new condition to receive a full refund.
- Used Items: All used items that have been opened or have broken seals, must be in the original condition that they were received in and may be subject to restocking fees up to 40%. Additional fees of 10% may be imposed if accessories, parts or other items are missing from original packaging.
Defective Items: Customers are entitled to a replacement for defective products only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.
Note: Certain manufacturers require that the customer process warranty claims with them directly.
Customers are required to pay all shipping costs associated with a defective product return, unless the product was not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
Missing and Damaged Items
Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery.
All Glass Items, components and accessories are not covered under warranty unless the product arrived damaged.
. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
All accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
All return requests must be accompanied by an explanation of the reason for return as well as supporting images (incorrect item, fault in question, etc.). Return requests without these may be rejected.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility.
If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.